Terms of business

These Terms of Business outline how Annie’s Harmony provides services, how payments and communication are handled, and the responsibilities of both parties. By engaging my services, you agree to these terms.

Operated by:  

Aniela (Annie) Bochen

Leeds, West Yorkshire, United Kingdom

Email: annies-harmony@outlook.com

Trading as a freelance assistant focusing on everyday support that provides personalised services across two pillars: 

Administration & Organisation: including everyday administrative help, document preparation, digital organisation, structured routines, workflow clarity, and practical support that brings order to daily life.

Lifestyle & Personal Development: including identity‑aligned lifestyle guidance, confidence building, emotional clarity, habit support, and personal development that helps individuals feel grounded, capable, and aligned in their everyday life.

I operate as a UK-based freelancer offering tailored everyday support services to individuals and professionals.

I offer a range of freelance services including: 

o Virtual and personal assistant support 

o Administration and organisation 

o Document formatting and preparation

o Lifestyle and personal development

o Other services agreed during onboarding 

All services will be confirmed in writing through an Acknowledgement of Instruction Form or Client Intake Form depending on nature of the services required. 

• Provide accurate and complete information required to perform tasks.
• Respond to communication within reasonable timeframes.
• Supply documents, passwords, or access details securely.
• Ensure all materials provided do not infringe copyright or contain unlawful content.
• Treat communication respectfully and professionally. 

I agree to: 

• Deliver services with reasonable skill, care, and diligence.
• Maintain confidentiality and protect your personal data.
• Communicate clearly about timelines, expectations, and requirements. 
• Inform you promptly if delays or issues arise.
• Provide updates on progress when appropriate.
• Advise if any instructions received are outside of my expertise. 

• Pricing 

Fees will be agreed in writing before work begins. Pricing may be: 

i) Hourly 

ii) Per-project

iii) Retainer-based

iv) Package-based

v) Personalised quotes 

• Payment Methods

Accepted payment methods: 

i) Direct bank transfer (preferred)

ii) PayPal

iii) Paxum (for international freelance networks when above options are not available)

• Payment Deadlines

i) Invoices are due within 7 days unless otherwise agreed.

ii) Late payments may incur a fixed late fee or interest in accordance with UK late payment legislation. 

iii) Work may be paused if payment is overdue.

iv) Any disputes regarding invoices must be raised within 3 days of receipt to resolve the issue. 

• Refunds

Refunds are considered only when:

i) A billing error has occurred.

ii) Work has not yet commenced.

iii) A mutual agreement is reached.

Completed work cannot be refunded. 

• Turnaround times will be agreed before work begins.
• Urgent or same-day tasks may incur an additional fee.
• If delays occur due to missing information from the client, deadlines may be extended. 
• If unforeseen circumstances prevent me from fulfilling the agreed terms, I will notify the client as soon as reasonably possible.

I handle all client information confidentially and in accordance with GDPR (UK). For full details, please refer to: 

• Privacy Policy
• Data Complaints Notice 

Both can be found on my website at https://annies-harmony.com. 

• Client Materials 

You retain ownership of all materials you provide. 

• Work Produced

Upon full payment: 

• You receive full usage rights for work created for you.
• Annie’s Harmony retains the right to display non-confidential work in portfolios unless you request otherwise. 

Any materials provided by me such as templates, or digital products may not be resold or redistributed without permission. 

• Client Cancellation

Sessions cancelled with fewer than 24 hours’ notice may be chargeable unless due to emergency.

You may cancel a project at any time. However: 

i) Work already completed must be paid for.

ii) Deposits (if applicable) are non-refundable. 

•  My Cancellation

I may cancel or decline work if: 

i) The task is unlawful.

ii) The client behaves abusively.

iii) There is a conflict of interest.

iv) Required information is not provided.

v) If instructions fall outside of my expertise. 

 Annie’s Harmony is not liable for: 

• Losses resulting from inaccurate information provided by the client. 
• Delays caused by third-party platforms or software. 
• Indirect, incidental, or consequential damages. 
• Decisions made by the client based on coaching or guidance sessions and discussions. 

My services are supportive and administrative: they do not replace legal, financial, or medical advice. 

Nothing in these Terms limits liability where it would be unlawful to do so.

Communication may occur via: 

• Email
• WhatsApp
• Text Message
• Telephone Calls 
• Video Calls 

All communication will be professional, respectful, and documented when necessary. 

If you have concerns about services received, please contact me at annies-harmony@outlook.com. 

For concerns relating to personal data, please refer to the Data Complaints Notice. 

If unresolved, you may contact the Information Commissioner’s Office (ICO): 

https://ico.org.uk/make-a-complaint 

These Terms of Business may be updated periodically. The latest version will always be available on my website: https://annies-harmony.com.

Existing clients will be informed of any significant changes. 

By using my services, you confirm that you have read, understood, and agree to these Terms of Business.